FAQ

We offer premium collections of clothing and footwear for women, men, and children, as well as exclusive products for pets. Each piece is created with exceptional attention to detail, quality, and aesthetics.

We use only carefully selected materials, advanced technologies, and expert craftsmanship. Our products combine comfort, durability, and refined design.

Yes, we offer a personalization service. You can choose fabrics, materials, decorative elements, and embroidery, as well as request design modifications tailored to your preferences.

The production time depends on the complexity of the project and the materials selected. On average, custom orders take from 7 to 21 days. The exact timeframe is agreed upon individually.

We work with reliable courier services and deliver orders throughout Russia and internationally. Delivery costs and estimated times are calculated at checkout.

Yes, you may request a return or exchange in accordance with our return policy. Please note that custom-made or personalized items may be subject to return restrictions.

Detailed size charts are available on our website. If needed, our specialists will be happy to help you find the perfect fit.

We accept payments by bank cards and through secure payment systems that ensure the safety of your transactions. You may also purchase items in our stores using cash.

Care instructions are provided on the product labels and in each product description. To preserve the quality and appearance of your purchase, we recommend following these instructions carefully.

You can contact us via email at sale@melenni.com or by phone at +7 (911) 917-18-88. For more information, please visit the “Contact Us” section. Our team is always ready to assist you and answer any questions you may have.