Payment and delivery

Payment Terms and Process

Online payments in our store are processed via Ozon Pay, ensuring a seamless, secure, and refined payment experience.

We place the highest importance on the protection of your data. Payment details, including card information and personal data, are never shared with the online store and are processed исключительно within a secure payment environment using advanced encryption technologies.

Funds are credited instantly, and you will receive a payment confirmation without delay.

For your convenience, payments can also be made via the Faster Payments System (SBP) — allowing you to complete transactions directly through your banking app without entering card details.

We accept major international and national payment systems, including Visa, Mastercard, Maestro, MIR, and others.

No additional fees are charged for payment.

To complete a card payment, you will be required to enter your card number, the cardholder’s name (as it appears on the card), and the expiration date.

In the event that payment cannot be completed using the указанного метода due to restrictions on payments to Russia, we will gladly offer an alternative payment solution. In such cases, please contact our team for assistance.

Order Processing & Delivery

Each order is handled with exceptional attention to detail. Standard processing time is up to 24 hours, after which your order is carefully prepared and transferred to a delivery partner.

Delivery within the Russian Federation is available via our trusted logistics partner CDEK.

We also offer international delivery and will arrange the most suitable and reliable shipping option based on your location. Given the current logistics landscape, delivery methods may vary, and we will always select the best available solution to ensure your order reaches you safely.

Delivery timelines and costs are determined individually and depend on the destination, shipping method, and selected service level.

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.

Return and Exchange Policy

1. General Provisions

1.1. These return and exchange terms are established in accordance with the laws of the Russian Federation and form an integral part of the sale and purchase agreement.

1.2. By placing an order, the Customer confirms that they have read, understood, and fully accepted these terms.

1.3. We are committed to delivering the highest standards of service and quality, while reserving the right to review each request in accordance with these terms and applicable law.

2. Return of Goods of Proper Quality

2.1. The Customer has the right to отказаться from goods of proper quality at any time prior to delivery, and within 7 (seven) calendar days after receipt.

2.2. Returns are accepted only if the item has not been used and retains its original condition, including all consumer properties, packaging, tags, and protective elements.

2.3. The product must be returned in pristine condition, free from any signs of wear, washing, damage, odors, or other indications of use.

2.4. To process a return, it is recommended to provide proof of purchase (receipt or sales confirmation). The absence of such document does not deprive the Customer of the right to rely on other evidence of purchase; however, it may extend the processing time.

2.5. Refunds are issued using the same payment method originally used for the purchase and, as a general rule, to the person who made the payment.

2.6. The Seller reserves the right to refuse a return if any of the above conditions are not met.

2.7. Delivery costs and any applicable payment processing fees are non-refundable.

3. Non-Returnable Items

3.1. In accordance with the laws of the Russian Federation and considering the nature of our products, certain items are not eligible for return or exchange.

3.2. These include, but are not limited to:

• items with individually defined characteristics;
• products made to the Customer’s specifications;
• personalized items (including embroidery, design modifications, material selection, or any custom alterations requested by the Customer).

4. Custom Orders

4.1. Items created or modified upon individual request possess unique characteristics and are produced specifically for the Customer.

4.2. Such items are not eligible for return or exchange after delivery, including cases where the product does not meet the Customer’s subjective expectations.

4.3. By placing a custom order, the Customer confirms that all specifications have been agreed upon and accepts the individual characteristics of the product, including materials, design, and execution.

4.4. While we ensure exceptional quality and precision, we are not responsible for subjective perception if the item соответствует agreed specifications.

5. Return of Defective Goods

5.1. In the event of a defect, the Customer may submit a claim in accordance with applicable law.

5.2. Each claim is subject to a quality inspection and, if necessary, an independent expert examination.

5.3. If it is determined that the defect resulted from use, improper care, or external impact, the claim may be declined.

6. Final Provisions

6.1. Decisions regarding returns and exchanges are made based on compliance with these terms and the results of product inspection.

6.2. We are always open to dialogue and will consider each case individually, while remaining within the framework of applicable law and the brand’s standards.