St. Petersburg Version dated August 13, 2026
LLC “EVROTEKHNOLOGII” (the “Seller” and/or the “Contractor”) hereby publishes this Public Offer pursuant to Articles 435 and 437 of the Civil Code of the Russian Federation (the “Offer”) and offers individuals (the “Buyer” and/or the “Customer”), depending on the type of order placed, to enter into:
· a distance retail sale agreement when purchasing Ready Goods;
· a consumer works contract for the individual manufacture of an item when placing a Custom Order.
The terms of this Offer apply to the relevant type of agreement to the extent governing the sale of Ready Goods or the performance of work for the individual manufacture of an item.
1. Definitions
1.1. For the purposes of this Offer, the following terms shall have the meanings set out below:
1.1.1. Offer means this Public Offer of LLC “EVROTEKHNOLOGII” containing the terms for entering into either a retail sale agreement for Ready Goods or a consumer works contract for the individual manufacture of an item, depending on the type of Order placed.
1.1.2. Acceptance means the actions performed by the Buyer or the Customer under this Offer that constitute full and unconditional acceptance of its terms in relation to the relevant Agreement.
1.1.3. Website means the official Melenni website available at https://melenni.com.
1.1.4. Ready Goods means goods already manufactured and offered for sale by the Seller in their existing form. Ready Goods are not manufactured according to the individual instructions of a particular Buyer and are not subject to personalisation, resewing or other individual alteration before delivery to the Buyer.
1.1.5. Buyer means an individual purchasing Ready Goods for personal, family, household or other purposes unrelated to business activities.
1.1.6. Custom Order means an order for the Contractor to manufacture a new item from the beginning for a specific Customer based on a selected Model Sample and/or sketch and agreed characteristics. Depending on the particular Order, such characteristics may include size, individual measurements, material, colour, length, construction features, decoration, including rhinestones, embroidery, personalisation and other characteristics. Custom Orders may include, in particular, clothing, swimwear and Family Look items for adults, children and pets where the relevant item is manufactured from the beginning for a specific Customer under an agreed Specification.
1.1.7. Custom-Made Item means the result of the Contractor’s work manufactured from the beginning for a specific Customer in accordance with the Custom Order Specification. The designation Family Look describes a design concept combining coordinated items and does not in itself constitute a separate type of Agreement.
1.1.8. Customer means an individual placing a Custom Order for personal, family, household or other purposes unrelated to business activities.
1.1.9. Model Sample means a photograph, image, sketch, description or previously manufactured item showing the appearance, construction, style or other features of a model and used by the Customer when selecting an item for a Custom Order. Display of a Model Sample on the Website does not in itself mean that the depicted item is available as Ready Goods for sale.
1.1.10. Custom Order Specification means a document or a set of electronic communications recording the terms agreed by the Contractor and the Customer for a particular Custom Order, including, depending on the item, the model, size, individual parameters and measurements, exact name and description of materials, their price where disclosure is required by law, colour, length, construction features, decoration, including rhinestones, embroidery and personalisation, quantity, price of the work/Order, payment terms, date of acceptance of the Order, manufacturing period and other characteristics material to the particular Order.
1.1.11. Production Start means the Contractor’s commencement of actual performance of the Custom Order after the Specification has been agreed, including cutting materials, sewing, embroidery, rhinestone decoration, personalisation or other technological operations for the particular Order. Production Start may be evidenced by a notice sent by the Contractor to the Customer.
1.1.12. Order means the Buyer’s/Customer’s request placed through the Website or agreed with the Contractor for the purchase of Ready Goods or performance of a Custom Order.
1.1.13. Agreement means, depending on the type of Order, a retail sale agreement for Ready Goods or a consumer works contract for the individual manufacture of an item.
1.1.14. Parties means the Seller and the Buyer in a retail sale agreement, or the Contractor and the Customer in a consumer works contract.
2. Subject Matter and General Terms
2.1. When purchasing Ready Goods, the Seller shall transfer the goods to the Buyer and the Buyer shall pay for and accept them in accordance with this Offer and the Order. Ready Goods are paid for on a prepayment basis as provided in Section 5 of this Offer.
2.2. When placing a Custom Order, the Contractor shall manufacture a Custom-Made Item from the beginning according to the Customer’s instructions and the agreed Specification, and the Customer shall accept and pay for the result of the work on the agreed terms.
2.3. Ready Goods are sold without personalisation, resewing or other individual alteration of an already manufactured item. Where the customer requires individual measurements, special decoration, rhinestones, embroidery, wording, a name or other personalised characteristics, the Order is placed as a Custom Order and a new item is manufactured from the beginning under the agreed Specification.
2.4. The relations between the Parties are governed by the Civil Code of the Russian Federation, Law of the Russian Federation No. 2300-1 dated February 7, 1992 “On Protection of Consumer Rights”, applicable rules on retail sales and consumer services, and other mandatory provisions of Russian law. This Offer does not restrict consumer rights granted by mandatory law.
2.5. Information on Ready Goods, including their principal consumer properties, price, available options, manufacturer information and other mandatory information, is provided on the Website and/or during Order placement to the extent required by law. Ready Goods must correspond to the description and information provided to the Buyer before the Agreement is entered into.
2.6. A product page displaying a Model Sample and indicating that Ready Goods are not available is used for selecting a model for a Custom Order. In that case, the subject of the Agreement is performance of work to manufacture a new item for the particular Customer, not sale of a pre-manufactured item. A size chart, photograph of a previously manufactured item or indication of an approximate size does not in itself alter the legal nature of a Custom Order.
2.7. The Seller/Contractor complies with mandatory conformity assessment, identification marking and consumer information requirements where and to the extent required by Russian law and applicable technical regulations. For Ready Goods subject to mandatory conformity assessment, from the effective date of the relevant requirement, the product description on the Website includes a link to the relevant register page containing the record of the certificate of conformity and/or declaration of conformity. This Offer is not used to artificially change the legal status of serially manufactured Ready Goods.
2.8. Display colour rendering, photography conditions, and natural characteristics and batch variations of textile, leather, fur and other materials may affect the visual perception of shade, pile and texture. These features do not release the Seller/Contractor from the obligation to supply goods or work results corresponding to the agreed characteristics. Where an exact shade, texture or specific material sample is material to the Customer, it must be recorded in the Specification before Production Start.
3. Placing Orders and Entering into Agreements
3.1. An Order for Ready Goods is placed by the Buyer using the Website functionality by selecting the goods, available characteristics, quantity and delivery method and by providing the required information.
3.2. The Buyer must provide accurate information necessary to place and perform the Order. Consequences directly caused by inaccurate or incomplete information supplied by the Buyer are determined in light of the actual circumstances and Russian law.
3.3. A distance retail sale agreement for Ready Goods is deemed entered into at the time determined by mandatory Russian law taking into account the method by which the particular Order is placed. This Offer establishes that the Seller’s obligation to transfer Ready Goods to the Buyer arises after confirmation of 100% prepayment for the Ready Goods, unless mandatory law provides otherwise. Order placement and payment are confirmed by electronic communications and payment documents provided through the Website and as required by law.
3.4. After the Order is placed, the Seller provides confirmation containing an Order number or another identifier enabling the Buyer to obtain information about the Order and its terms.
3.5. A request for a Custom Order submitted through the Website or another agreed communication channel is an enquiry for subsequent agreement of the terms and does not by itself mean that the Specification has been agreed or that Production has started.
3.6. Before entering into a Custom Order Agreement, the Contractor and the Customer agree the Specification, price, payment terms and manufacturing period.
3.7. An agreed Custom Order is recorded in writing. The Specification, agreement, receipt or other document confirming the Order contains, to the extent required by law: the Contractor’s corporate name, address and TIN; the type and price of the work; the exact name, description and price of materials where such details must be stated; a record of full payment or an advance where payment is made when the agreement is recorded; the dates of acceptance and performance of the Order; the warranty period, if established; other necessary information connected with the particular work; the position and signature of the person who accepted the Order; and the Customer’s signature. Where the Order is recorded electronically, electronic signatures or other methods permitted by law may be used instead of handwritten signatures, provided that they reliably identify the parties and their expression of intent. One copy of the agreement, or an electronic copy/counterpart, is provided to the Customer. The electronic method used must also allow the agreed Order terms to be reproduced unchanged.
3.8. Unless the Parties agree otherwise in writing, Acceptance of this Offer for a Custom Order consists of the Customer’s confirmation of the agreed Specification and payment of the amount or advance required by the Specification.
3.9. For agreement and performance of an Order, the Parties may use email addresses, telephone numbers, Website functionality and other agreed electronic communication channels. Messages and files exchanged through such channels may be used as evidence of agreed terms and factual circumstances of performance.
3.10. Acceptance of this Offer does not constitute consent to receive advertising. Personal data is processed under a separate Privacy Policy and, where required by law, on the basis of separately provided consent.
4. Custom Orders
4.1. A Custom-Made Item is manufactured from the beginning on the basis of the Specification. Before finally approving it, the Customer must verify all agreed parameters, including model, style, size, measurements, materials, colour, length, construction features, decoration, including rhinestones, wording, embroidery, personalisation and other characteristics.
4.2. Where measurements, height, size or other source data are supplied by the Customer, the Customer is responsible for their accuracy. The Contractor is not responsible for a fit or size mismatch caused exclusively by inaccurate data supplied by the Customer, provided that the item was manufactured in accordance with the agreed Specification.
4.3. Changes in the physical parameters of a person or animal after measurements have been agreed, including a child’s growth or changes in weight, body measurements or other parameters, do not in themselves constitute a defect where the item corresponds to the parameters and Specification agreed at the time of the Order. If the Customer notifies the Contractor of a change before Production Start, any adjustment is subject to agreement between the Parties.
4.4. Before Production Start, amendments to the Specification may be made by agreement of the Parties.
4.5. After Production Start, the Customer may not unilaterally change the agreed design, style, size, measurements, material, colour, length, construction, decoration, including rhinestones, personalisation or other characteristics. If a change remains technically possible, it may be made only by mutual agreement and may affect the price and/or manufacturing period.
4.6. Clause 4.5 does not restrict the Customer’s statutory right to withdraw from a works contract. In the event of such withdrawal, the rules of Section 9 of this Offer concerning the calculation of the cost of the part of the work actually performed and the expenses actually incurred shall apply.
4.7. The Contractor shall timely warn the Customer where the Customer’s instructions, selected material or other circumstances depending on the Customer may reduce the quality of the result or make timely completion impossible. If the Customer fails to remedy such circumstances within a reasonable time after a substantiated warning, the Contractor may exercise the rights provided by Russian law.
4.8. Where before or during performance it becomes objectively impossible to use an agreed material or a material defect is discovered that may affect the quality of the result, the Contractor shall notify the Customer and agree further action, including replacement of the material, adjustment of the time period or another solution. The Contractor may not materially substitute the agreed material, colour, model or other agreed characteristic without the Customer’s consent, except for immaterial technological features that do not change the agreed properties of the item.
4.9. Photos, videos and messages concerning the manufacturing process may be provided to the Customer for information. Unless the Specification expressly requires mandatory stage-by-stage approval, provision of such materials does not create an unlimited right to alter an item already in production.
4.10. Where, as part of a Custom Order, the Customer supplies wording, a name, image, logo, sketch or other material to be applied to the new item being manufactured, the Customer confirms lawful grounds for its use and is responsible for the content and accuracy of the materials supplied to the extent established by law.
5. Price and Payment
5.1. The price of Ready Goods is displayed on the Website in Russian roubles. The price of a Custom Order is set out in the agreed Specification.
5.2. Delivery charges, where not included in the price, are calculated separately and disclosed before the relevant delivery method is confirmed.
5.3. After the Agreement is entered into, the price of Ready Goods or the agreed price of a Custom Order may not be changed unilaterally by the Seller/Contractor except where expressly permitted by law or by subsequent agreement of the Parties.
5.4. Ready Goods are paid for by the Buyer in full, in the amount of 100% of the goods price, before the Order is handed over for delivery. Payment is made using the methods available on the Website. Delivery charges are paid in the manner shown when the particular Order is placed.
5.5. The Seller starts processing a paid Order for Ready Goods and hands it over to the selected delivery service after full payment of the price of the Ready Goods has been confirmed. Until full payment is confirmed, the Seller is not required to hand the Ready Goods over for delivery.
5.6. Payment terms for a Custom Order, including the amount of any advance, final payment or staged payments, are set out in the Specification. Where staged payments apply, the amount and due date of each payment are recorded in the Specification.
5.7. Transfer of a completed Custom-Made Item may be made subject to payment of the amount due by the time of transfer where this has been agreed by the Parties and is not contrary to law.
5.8. Banks and payment services may be involved in processing payments. The Buyer/Customer is provided with a cash receipt or other proof of payment required by law.
5.9. Payment by the Buyer for Ready Goods by transfer of funds to the account of a bank, payment service or other third party designated by the Seller to receive payment does not release the Seller from the obligation to refund the Buyer any amount required to be refunded by law.
5.10. The Seller bears the costs of making a monetary refund to the Buyer for Ready Goods, including applicable costs of the reverse transfer of funds. This clause does not concern the cost of transporting the physical returned goods from the Buyer to the Seller, which is governed by Section 8 of this Offer.
6. Manufacturing, Processing and Delivery
6.1. The time for delivery of prepaid Ready Goods to the Buyer (a specific date or a period enabling the final delivery deadline to be determined), together with the delivery cost and conditions, is disclosed to the Buyer before or when the Order is placed and is recorded in the Order and/or confirmation of the Agreement. Any separately stated processing or handover-to-carrier period does not replace the agreed deadline for delivery of the goods to the Buyer. If a particular receipt date is material to the Buyer, it must be agreed before the Agreement is entered into.
6.2. The manufacturing period for a Custom-Made Item is set out in the Specification. Unless otherwise agreed, it begins after the Agreement is entered into, the payment required to commence work has been received and the Contractor has received all information and approvals objectively required to start manufacturing.
6.3. If the Customer delays the provision of measurements, materials, approvals or other required information, the Contractor may suspend work after notice to the Customer; the completion date shall be adjusted to reflect the delay and the actual ability to resume work.
6.4. If the Contractor expects that a Custom Order cannot be completed within the agreed period, it shall notify the Customer. Such notice does not itself limit the Customer’s statutory rights in the event of delay in performance.
6.5. Delivery is made using the methods and to the locations available when the Order is placed. The selected delivery service, address, price and estimated delivery period are recorded in the Order.
6.6. After an Order has been handed over to the delivery service, the Buyer/Customer is provided with a tracking number or another available method of tracking the shipment.
6.7. Delivered Ready Goods are handed to the Buyer at the address specified by the Buyer and, if the Buyer is absent, to a person presenting the Order number or other, including electronic, confirmation of the Agreement or placement of the Order, unless Russian law or the terms of the particular Order require handover personally to the Buyer or another specified person.
6.8. Where delivery is attempted within the agreed period but transfer cannot take place for reasons attributable to the Buyer/Customer, the conditions and date of repeat delivery are agreed in accordance with applicable law.
6.9. The risk of accidental loss of or damage to Ready Goods passes to the Buyer upon transfer of the goods unless otherwise provided by law. For the result of Custom Work, the transfer of risk is determined under the applicable rules of Russian works-contract law and the actual circumstances of transfer.
6.10. If, after notification that a Custom-Made Item is ready, the Customer fails to collect it or otherwise avoids acceptance, the Contractor may, after written notice to the Customer, exercise the rights provided by Article 738 of the Civil Code of the Russian Federation, including, after expiry of the statutory period, disposing of the result of the work in the manner permitted by law.
7. Acceptance and Recording of Condition
7.1. Upon receipt, the Buyer/Customer is advised to check quantity, completeness, conformity with the Order, packaging integrity and visible damage.
7.2. When accepting a Custom-Made Item, the Customer should inspect the result and notify the Contractor of any obvious deviations from the agreed Specification or other visible defects. The legal consequences of accepting work with obvious defects are determined by Russian law. The Customer’s rights concerning latent defects are preserved for the periods established by law.
7.3. Absence of comments when Ready Goods are received does not deprive the Buyer of rights concerning latent defects that could not reasonably have been detected during an ordinary inspection at delivery.
7.4. For quality-control purposes and to record the condition of a specific Order, the Seller/Contractor may photograph or video the goods or Custom-Made Item immediately before packing and dispatch and may also photograph or video a returned item upon receipt, unpacking and inspection. Such records may be used as one item of evidence when establishing factual circumstances of a claim.
8. Withdrawal from Ready Goods of Proper Quality Sold at a Distance
8.1. The Buyer may withdraw from Ready Goods of proper quality at any time before delivery and within seven (7) calendar days after delivery.
8.2. Upon delivery of Ready Goods, the Seller provides the Buyer with written information on the procedure and time limits for returning the goods; where permitted by law, such information may be provided by electronic or other technical means. If the required information on the procedure and time limits for returning Ready Goods of proper quality was not provided in the form required by law at the time the goods were transferred, the withdrawal period is determined by Russian law and, as of this version of the Offer, is three (3) months from transfer of the goods.
8.3. Ready Goods of proper quality may be returned provided their merchantable condition and consumer properties are preserved. Absence of a document confirming the purchase and its terms does not prevent the Buyer from relying on other evidence that the goods were purchased from the Seller.
8.4. The Buyer may, at their discretion, return Ready Goods of proper quality remotely or by another method stated by the Seller when the goods were sold or communicated at the Buyer’s request, provided the selected method allows the Seller to inspect the condition of the goods upon receipt. The return may be made, in particular, through a carrier or postal operator. At the Buyer’s request, the Seller provides the current return address. The Buyer’s personal appearance may not be established as the sole permissible method of returning goods purchased at a distance.
8.5. When returning Ready Goods of proper quality, the Buyer bears the risk of accidental loss of or damage to the goods during transportation to the Seller and also bears transportation and other delivery-related costs, unless mandatory law provides otherwise or the Seller voluntarily offers different terms. Where the return is arranged by the Seller and the Seller actually incurs the cost of transporting proper-quality goods back from the Buyer, only actual expenses may be taken into account to the extent permitted by law; the Buyer may not be charged again for carriage already paid directly by the Buyer.
8.6. The Buyer shall provide the Seller with an opportunity to inspect the returned goods.
8.7. Where the statutory return conditions are met, the refundable amount is returned within the period established by Russian law and, as of this version of the Offer, no later than ten (10) days after the relevant demand. Only expenses that the law expressly permits to be borne by the Buyer may be excluded from the refundable amount.
8.8. The costs of making the monetary refund itself are governed by Clause 5.10 of this Offer and are separate from the costs of transporting the returned goods referred to in Clause 8.5.
9. Withdrawal from a Custom Order Before Delivery of the Result of the Work
9.1. The Customer may withdraw from the Custom Order Agreement at any time before the result of the work is delivered to the Customer. When calculating the amount to be refunded, the Customer shall pay the part of the agreed price proportionate to the part of the work actually performed before the Contractor received the withdrawal notice and shall also reimburse the expenses actually incurred and directly connected with performance of the specific Custom Order, if those expenses are not included in the cost of the completed part of the work.
9.2. When calculating the amount refundable to the Customer upon withdrawal from a Custom Order before delivery of the result of the work, the following shall be taken into account:
• the part of the price specified in the Specification that is proportionate to the part of the work actually performed before the Contractor received the withdrawal notice, including development or adaptation of the item’s construction, preparation of the embroidery program, cutting, sewing, embroidery, decoration, work with rhinestones and other agreed technological operations;
• the expenses actually incurred and documented, directly connected with performance of the specific Custom Order and not included in the cost of the completed part of the work, including the cost of specially purchased or cut materials, fittings, consumable elements and work performed by third parties.
The cost of the completed part of the work shall be determined on the basis of the Specification, estimate or stage-by-stage calculation agreed by the Customer, and the degree of completion of the Order shall be evidenced by a production record, a record of completed operations, embroidery program files, photographs and video, and other relevant evidence. The same amounts may not be included both in the cost of completed work and in expenses actually incurred.
9.3. To determine the amount of work actually performed and expenses incurred, the Contractor shall record the date on which the Custom Order was put into production, the technological operations performed, the degree of completion of the result and the materials used. Only work actually performed and expenses actually incurred before the Contractor received the Customer’s withdrawal notice shall be taken into account. The mere fact that the Custom Order has been put into production shall not constitute grounds for retaining a predetermined fixed amount. No fixed penalty, lost profit or predetermined non-refundable amount shall apply in place of the cost of the completed part of the work and the expenses actually incurred.
9.4. After acceptance of a Custom-Made Item, a result that merely fails to meet the Customer’s subjective expectations is not in itself defective where the item corresponds to the agreed Specification, mandatory requirements and information provided to the Customer. This clause does not restrict the Customer’s rights where the work result is defective.
10. Quality, Defects and Warranty Periods
10.1. The Seller/Contractor shall supply Ready Goods or a result of work whose quality corresponds to the Agreement, agreed Specification, description provided and mandatory legal requirements.
10.2. No separate warranty period is established for ready-made clothing produced by Melenni. If no voluntary warranty period is expressly established for other particular Ready Goods or Custom Work by the Seller, manufacturer or Contractor, this does not eliminate statutory consumer rights or statutory liability for defects where applicable.
10.3. If Ready Goods are defective, the Buyer may exercise the remedies provided by Article 18 of the Law of the Russian Federation “On Protection of Consumer Rights”, taking into account the nature of the goods, defect and other statutory conditions.
10.4. Where no warranty period is established for Ready Goods, defect claims may be made within a reasonable period and within the time limits provided by law. Where required by law, the Buyer bears the burden of proving that the defect existed before delivery or arose from a cause existing before that time.
10.5. Where a warranty period is established for Ready Goods, liability and the burden of proof are determined by Russian law. Where the warranty period is shorter than two years and a defect is discovered after the warranty expires but within the statutory period, the statutory rules concerning proof of the original cause of the defect apply.
10.6. If Custom Work is defective, the Customer may exercise the remedies provided by Article 29 of the Law of the Russian Federation “On Protection of Consumer Rights”. Full withdrawal from the Agreement and refund of the price due to defects in the work result are available on the grounds specified by that Article, including failure to remedy defects within the applicable period, a material defect or a material departure from the Agreement.
10.7. Where no warranty period is established for Custom Work, claims concerning latent defects may be made within a reasonable period and within the time limits provided by law. Where required by law, the Customer proves that the defect arose before acceptance of the result or from a cause existing before that time.
10.8. Where a warranty period is established for Custom Work, liability and the burden of proof are determined by Russian law, including with regard to causes arising after acceptance and the Customer’s compliance with use and care rules.
10.9. When making a quality claim, the Buyer/Customer is advised to provide the Order number, describe the alleged defect, state when and in what circumstances it was discovered and, where possible, attach photos or video for preliminary assessment. Failure to provide photos or video is not by itself a ground to reject a lawful claim unless otherwise provided by law.
10.10. Where direct inspection is necessary to determine the existence, nature or cause of a defect, the Buyer/Customer shall make the Ready Goods or Custom-Made Item available for inspection in a manner agreed with the Seller/Contractor and consistent with law. A refund claim does not release the consumer from the obligation to return the goods or result of work where required by law.
10.11. The Seller accepts Ready Goods claimed to be defective and, where necessary, conducts a quality inspection. Quality inspection, expert examination, the consumer’s right to participate or attend, allocation of the burden of proof and expert costs are governed by Russian law.
10.12. Where it is established that a defect arose after delivery of Ready Goods or acceptance of a Custom-Made Item because of breach of use, care, storage or transportation rules, mechanical damage, animal impact, actions of third parties or other circumstances for which the Seller/Contractor is not legally responsible, that defect is not treated as a manufacturing defect attributable to the Seller/Contractor. Causation is determined on the basis of the actual circumstances and evidence.
10.13. A consumer’s statement that the Ready Goods or Custom-Made Item were not actually used after receipt does not by itself alter the statutory starting date for relevant time limits, which run from delivery of the goods or acceptance of the work as provided by law.
11. Use and Care
11.1. The Buyer/Customer shall use the item for its intended purpose and follow the provided rules for care, washing, cleaning, drying, storage, transportation and other instructions applicable to the specific item.
11.2. Care and use instructions may be provided on labels attached to the item, on the product page, in a separate instruction, by electronic message or by another accessible method before or at delivery.
11.3. A breach of use or care instructions is relevant to liability only where there is a causal connection between the breach and the damage or defect.
11.4. For products intended for pets, external mechanical impact may include, in particular, evidence of chewing, scratching, tearing, damage by claws or teeth and other impact by an animal. Such evidence is assessed in light of the nature and use of the item and its causal connection with the alleged defect.
12. Claims and Enquiries
12.1. The Buyer/Customer may send an enquiry or claim in free form by email to sale@melenni.ru or to the postal address of the Seller/Contractor set out in Section 17 of this Offer. The form and methods for submitting claims, as well as the Seller’s address, place of business and email address, are made available to consumers on the Website.
12.2. For a claim seeking a refund for Ready Goods, the Buyer states the Order number or other Order identifier and/or the identification data used when placing the Order (telephone number and/or email address). Bank account details or details of another electronic means of payment are provided where objectively necessary to process the refund by the applicable lawful method. For other enquiries, the consumer is advised to state their name, Order number, relevant circumstances and specific request.
12.3. The Seller/Contractor may request additional information objectively necessary to identify the Order, verify the circumstances of the claim, arrange inspection or process a refund, provided such request is relevant to the claim and does not restrict consumer rights.
12.4. The Seller/Contractor sends the consumer a written or electronic response concerning the claims made to the email address or postal address stated by the consumer in the claim, within the time limits established by law for the relevant demand. The period for satisfying a particular demand depends on its type and applicable law. This Offer does not establish a mandatory pre-trial dispute procedure unless such a procedure is expressly required by law.
12.5. The applicable Rules for the sale of goods under a retail sale agreement are provided by the Seller to the consumer, upon request, in a clear and accessible form.
12.6. The consumer may participate in a quality inspection of Ready Goods where provided by law, may attend an expert examination where provided by law and may challenge its results in the prescribed manner.
13. Personal Data
13.1. Personal data of Buyers and Customers is processed in accordance with the Privacy Policy published on the Website at: https://melenni.com/en/policy.
13.2. Data objectively necessary to place, enter into and perform an Order is processed for the purpose of entering into and performing the relevant Agreement. Consent for other processing purposes is obtained separately where required by law.
14. Intellectual Property and Custom Order Materials
14.1. Exclusive rights in Website materials, photographs, images, texts, trademarks, logos, designs and other protected intellectual property belong to their respective right holders.
14.2. A Custom Order Agreement does not by itself transfer to the Customer exclusive rights in patterns, technological solutions, sketches, designs or other intellectual property used by the Contractor unless otherwise expressly agreed by the Parties in writing.
14.3. Materials supplied by the Customer for application or personalisation as part of manufacturing a new Custom-Made Item are used by the Contractor for performance of the particular Order unless other use is separately agreed or has another lawful basis.
15. Liability and Force Majeure
15.1. The Parties are liable for non-performance or improper performance of their obligations in accordance with Russian law and this Offer to the extent that its terms do not restrict mandatory consumer rights.
15.2. The Seller/Contractor is not responsible for consequences directly caused by inaccurate data, measurements or instructions provided by the Buyer/Customer where the Seller/Contractor properly performed its obligations and the causal connection is established.
15.3. A Party is released from liability for failure to perform an obligation due to force majeure to the extent and subject to the conditions established by Russian civil law. The affected Party shall notify the other Party within a reasonable time where notification is objectively possible.
15.4. Force majeure does not deprive the consumer of rights which may not be limited by agreement under applicable law.
16. Amendments and Dispute Resolution
16.1. The Seller/Contractor may amend this Offer for future Orders. A new version applies to Agreements entered into after publication on the Website unless otherwise required by law.
16.2. An amendment made after a particular Agreement has been entered into does not unilaterally alter the agreed terms of that Agreement unless such alteration is expressly permitted by law.
16.3. The Parties may seek to resolve disputes through negotiations and correspondence. The consumer retains the right to judicial protection and the statutory choice of territorial jurisdiction where provided by Russian law.
16.4. This Offer and Agreements entered into under it are governed by Russian law, subject to mandatory rules that cannot be excluded by agreement of the Parties.
16.5. If any provision of this Offer is held invalid or unenforceable, this does not by itself invalidate the remaining provisions.
16.6. This English version is a translation provided for users’ convenience. In the event of a discrepancy between the Russian and English versions, the Russian version prevails to the extent this is not contrary to mandatory applicable law.
17. Seller / Contractor Details
LLC “EVROTEKHNOLOGII”
Registered address:
195299, St. Petersburg, intra-city municipal district No. 21,
2 Kirishskaya St., Liter A, Premises 7N with No. 31
(Office 602)
Actual address:
195299, St. Petersburg,
2 Kirishskaya St., Liter A, Office 602
Primary State Registration Number (OGRN): 1099847035925
Taxpayer Identification Number (INN): 7804428600
Tax Registration Reason Code (KPP): 780401001
Bank: Ozon Bank LLC
BIC: 044525068
Correspondent account: 30101810645374525068
Settlement account: 40702810600000574510
Email for inquiries: sale@melenni.ru
Telephone for inquiries: +7-911-917-18-88